Mentorships

Fabric and many of the clothing items are all print to order and take several weeks to both process, print and ship to you. Because I work with a smaller manufacturer, orders over 12 Meters can take 3-4 weeks to arrive due .o the quality checks that the factory in Montreal needs to do. Please be patient and understand that I myself do not manufacture the fabric but work with a company in Canada that produces my ethical and ecologically sound products for you. If you need updates about the status of your order, please email me and I will inquire for you about delivery times. If you are on a tight time schedule, and would like to order a large amount of any of my products, please contact me ahead of time with your projected timeline.

Any errors in keying in your address, phone number and name are the sole responsibility of the customer and I will not be covering any costs associated with additional shipping costs or lost packages due to incorrect addresses or names. If a correction in your order is required, you may email me at info@indigenousnouveau.com within 48 hours to make a change.

Flat shipping rates apply to all orders and all overages will be refunded to the original form of payment.

Canada Post items within Canada are insured automatically for $100 and come with tracking. International orders, including the United States have tracking but do not include insurance. I do not guarantee the delivery of packages outside my own country if you do not insure them as the customer. If you require insurance, contact me after purchasing.

Please read all the instructions on each item you are purchasing to ensure that you have selected the correct shipping. I am not responsible for additional shipping due to a customer not reading the instructions.

Many items do not ship together and I will request funds to cover shipping in the event that proper selections have not been made.

Failure to read the instructions at the top of my shop page, resulting in incorrect shipping selections may result in the cancellation of your order.

If you do not respond to my emails in request of further information, additional shipping or address corrections within 5 business days, this may result in a cancellation of your order.

I love getting requests for custom work, seeing people sharing their projects using my patterns and materials, and sharing within your community.

I am one person, and I often am unable to respond to every message promptly, and I do not want anyone to take offense to this, but sometimes I just cannot get to every message when I receive 20 a day on average.

I have a very easy and professional way to connect with me via email through my website form and at info@indigenousnouveau.com. This is my preferred way of contact, though I know people will always try to connect over Facebook and Instagram.

If you message me on Instagram or messenger, I have received your message whether it has been “seen” or not. Unfortunately with the volume of messages I get, expect an answer within 5-10 business days.

If you are seriously interested in my work and communicating with me, please email me.

I am human, and with everyone, sometimes emails slip through the cracks, get marked incorrectly and end up in spam. Please respect that I do the best that I am able to but mistakes do happen.

I respectfully want to let everyone know that I am not Amazon or a large corporation. I am one female artist running an entire grassroots community company, teaching, manufacturing and doing all of my own administration. Please remember this when you email me, leave reviews or post online.

When ordering from my store, please read all of the descriptions, instructions and details thoroughly to avoid any miscommunications. This is your responsibility as a customer.

Custom orders are currently closed.

All clothing and fabric is print to order and can take up to 21 business days to arrive. (This does not include weekends.) Most orders arrive within 14 days but please be advised that I have no control over Canada post shipping or manufacturing issues, though I absolutely will do my best to expedite and fix any issues that may arise. My first concern is that my customers receive the products they order and in a timely fashion, but I do ask for patience and understanding when dealing with any problems.

All of the products that ship from my home will be shipped on either the Wednesday or Friday following your order, dependent on when I can drive to the post office. (ie: kits, beadwork, aprons and cards, prints, paper products, and handmade clothing).

All PDF Classes are automatic downloads and are not full kits, though they do include a list on how to locate and order each component. If you are interested in full kits, please refer to my Instagram as to when I will have them available.

If you as and individual or organization wish to create a wholesale account with me, larger orders are done by order form and can be provided upon request. Please follow the link here to access my current wholesale discount pricing. Retroactive discounts are unfortunately unavailable, as are retroactive tax exemptions.